Refund policy.

1. All sales are final

Places in the mentorship are limited to 5, and your spot is held for you from the moment you pay. For this reason, all payments are final and non-refundable, except in the situations described in this policy.

By completing your purchase, you confirm that you have read and agree to this policy.

2. The 48-hour window

If you change your mind, you may request a refund within 48 hours of your payment, provided you ask before 11:59 PM AST on Friday, 9 October 2026 and before you have received any mentorship materials. Approved refunds are for the amount paid less the card processing fee, which our payment provider (Stripe) does not return to us.

Payments made after 9 October 2026 are not eligible for this window.

3. Transferring your spot

If you can no longer attend, you may ask, before the mentorship begins on Friday, 16 October 2026, to transfer your spot once to the next available round of the mentorship. A transferred spot cannot be refunded, transferred again or exchanged for cash, and it expires if not used in that next round. Spots cannot be transferred to another person without written approval from Shania Sutherland Co.

4. Once the mentorship begins

From the first session on Friday, 16 October 2026, no refunds, transfers or credits are given for any reason, including missed sessions, a change of circumstances, not completing the deliverables, or dissatisfaction with results. Results depend on the work you put in, and no specific outcome, income or level of visibility is guaranteed.

5. Materials

The Student Workbook, session recordings and all mentorship materials are for your personal use only. They may not be shared, resold or reproduced. Once you have received any materials, your purchase is no longer eligible for a refund.

6. Removal from the mentorship

Shania Sutherland Co may remove a participant who is abusive or disruptive, who shares mentorship materials, or who breaches this policy. No refund is given in these cases.

7. If we cancel or reschedule

If Shania Sutherland Co cancels the mentorship, or moves its start date by more than 14 days, you may choose either a transfer to the new dates or a refund of the amount you paid.

8. Change from group to 1-on-1

On 11 October 2026 the Q4 mentorship changed from a group cohort to a 1-on-1 mentorship. If you paid for the group format before that date, the terms you agreed to when you paid still apply to you, including the minimum-group-size choice of a full refund (card fee included), a transfer, or going ahead. Contact us and we will confirm your options.

9. Spots

The 1-on-1 mentorship is limited to 5 clients. Spots close once all 5 are taken or at 11:59 PM AST on Thursday, 15 October 2026, whichever comes first. Any number of spots shown on our website is the real number remaining.

10. Payment disputes

If you have a concern about a charge, please contact us first. Opening a payment dispute or chargeback for a purchase covered by this policy may result in your access to the mentorship and its materials being removed while the dispute is reviewed, and we will provide your acceptance of this policy and your participation records to your bank.

11. How to make a request

Email your request with your full name and the email address you paid with. Approved refunds are returned to the card you paid with through Stripe; your bank may take 5 to 10 business days to show it.

Nothing in this policy limits any rights you may have under the consumer law that applies to you.