Privacy policy.

1. Who we are

This website is run by Shania Sutherland Co ("we", "us"), a personal branding and digital visibility consultancy registered in the United Kingdom and operating from Trinidad and Tobago. We are responsible for the personal information described in this policy.

Contact: shaniasutherlandco@outlook.com

2. What we collect

• Sign-up details: your first name, email address and phone or WhatsApp number when you register for the Q4 Visibility Accelerator or another program, or join our email list.
• Checkout details: your first name, email address and the program you chose when you start a purchase, so we can send your next steps and follow up if the payment isn't completed.
• Saved in your browser: your first name and email from these forms, and whether you've closed our pop-up, are saved on your own device so you don't have to retype them or see the pop-up again. You can clear this at any time in your browser settings.
• Payment details: when you buy the mentorship, your payment is processed by Stripe. We receive your name, email, the amount paid and the last four digits of your card. We never see or store your full card number.
• Messages: anything you send us by email or WhatsApp.
• Program participation: attendance, submitted tasks and deliverables, and your progress in our programs.
• Technical information: our hosting provider automatically records basic technical data such as your IP address and browser type, for security and to keep the site running. We also measure how the site is used (pages visited, and anonymous scrolling and clicking patterns) so we can improve it.

3. How we use it

• To register you, confirm your place and send your session links, workbooks and replays.
• To deliver the mentorship, consultations and programs you've paid for, including reviewing your deliverables.
• To contact you by email or WhatsApp about the programs you've joined, and about upcoming programs and events. You can ask us to stop at any time.
• To process payments, refunds and transfers, and to keep financial records.
• To keep the website secure and working properly.

Where UK data protection law applies, we rely on: performing our agreement with you (delivering what you signed up for or bought), our legitimate interests (running and improving our business, and telling you about similar programs), legal obligations (such as keeping financial records) and your consent where we ask for it.

4. Who we share it with

We never sell or rent your information. We share it only with the service providers that help us run the business, and only as far as they need it:

• Stripe, for payments
• Netlify, which hosts this website and stores form submissions
• Web3Forms, which delivers sign-up details to our inbox
• Microsoft Outlook, our email provider
• Google Meet, for live sessions
• Calendly, for booking 1:1 sessions
• ExchangeRate-API, which supplies the currency rates for the price converter (it receives only standard technical data such as your IP address)
• WhatsApp, for program groups and announcements
• MailerLite, which sends our program emails and reminders
• GoatCounter, which counts page visits without cookies
• Microsoft Clarity, which shows us, without identifying you, how visitors scroll and click so we can improve the site
• Behold, which displays our latest Instagram posts

Some of these providers store information outside Trinidad and Tobago and the United Kingdom, including in the United States. Where this happens, we rely on the safeguards these providers put in place for international transfers. We may also share information if the law requires it.

5. Live sessions and group spaces

Live sessions may be recorded so participants can watch the replays. Replays are shared only with people in that program. Anything you post in a program WhatsApp group can be seen by the other members of that group.

We will not use your name, photo, story or results in our marketing without asking you first.

6. How long we keep it

We keep sign-up and program information for as long as you're involved with our programs and for up to two years afterwards, so we can support past participants and let them know about future programs. Payment and financial records are kept for as long as the law requires, usually six years. You can ask us to delete your information sooner (see below).

7. Your rights

You can ask us to:

• give you a copy of the information we hold about you
• correct anything that's wrong
• delete your information, unless we need to keep it by law
• stop contacting you about future programs
• stop or limit how we use your information, or object to a particular use

Email shaniasutherlandco@outlook.com and we'll respond within one month. If you're in the United Kingdom and aren't happy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

8. Keeping it safe

We use trusted providers with strong security, keep access to your information limited to the people who need it, and never ask for your card details by email or WhatsApp.

9. Children

Our programs are for adults. We don't knowingly collect information from anyone under 18.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it took effect.